Subscriptions - What should you do in the case of a failed activation?

Dealing with failed activations is a part of subscription management. Here's what to do in case of a failed activation: 

1. Understanding the Causes: Failed activations can occur for various reasons, including incorrect information, system glitches, operator outages, or incomplete number porting. 

2. Identifying the Error: Click on the failed activation and look for the associated event in the top right corner of the pop-up window. Mouse over the red "FAILED" label to see a detailed error description. 

3. Retrying Failed Tasks: In many cases, you can resolve the issue by selecting the checkbox on the bottom left to retry the failed tasks and then clicking "Save." 

4. Check Dependencies: Ensure that any dependencies on these tasks are addressed. This might involve correcting or providing missing information and confirming that number porting is successful. 

5. Contact Support: If the problem persists and you're unable to resolve it on your own, reach out to our support team. Provide them with the error details so they can assist you in successfully activating the subscription. 

By following these steps, you can effectively manage and address failed activations to ensure a smooth subscription process.